FAQ’S

You sure can! We will send you a shipping confirmation email when your products ship and this will show the tracking number. You can also contact us if you have any issues locating this number, by using our Contact form, or emailing our Customer Support team.

We aim to ship all orders within 2 working days, as we know you will be excited to get your hands on your lovely new products!

You can usually expect to receive your order within 3 to 5 working days from date of despatch.

If for any reason you suspect that your order may be delayed, or haven’t received a shipping notification, please contact support by using either our Contact form, or emailing our Customer Support team.

For more information about Deliveries, please click here.

We will be more than happy to change the delivery address, just so long as the order hasn’t shipped already.

Let us know as soon as you can by either completing our Contact form, or emailing our Customer Support team.

We want you to receive your shiny new products in the way they left us, and don’t want any unhappy customers!

If you receive something that is damaged please contact our Customer Support team or complete our Contact form, within 7 days of delivery and they will advise you on the next steps.

We are really sorry, but any damages reported outside of this time will not be considered.

For more information about Deliveries, please click here.

We don’t want you to wait any longer than absolutely necessary for your order, so if you suspect a delivery has been lost or delayed, please contact our Customer Support team or complete our Contact form, and we will investigate.

If your order is confirmed as lost by the shipper, we will process a refund or send a replacement straight away.

We are very sorry, but if you don’t let us know your order hasn’t arrived within 7 days of the shipping confirmation email we wont be able to accept a claim for lost or missing items at a later date

For more information about Deliveries, please click here.