FAQ’S

If you change your mind and wish to return an item, please get in touch within 14 calendar days from the date of delivery. You will need to contact us by email to our Customer Support team as detailed here.  We will then email you with a returns authorisation number, and the address to send the item(s). Please bear in mind the following:

• We can only accept sealed and unused products in the original packaging, due to health and hygiene reasons, and if an item is received back in an unsellable condition, a refund will not be approved.
• We are not able to accept returns without an authorisation number, so please don’t forget this important step.
• Any requests made after 14 calendar days from the date of delivery will not be considered.

We do not cover the cost of shipping for any items returned due to a customer having changed their mind.

For more information on Returns, please click here. 

Once your return has been received and accepted, we will process your refund within 7 business days, to the original payment method.

For more information on Returns, please click here.

We want you to receive your shiny new products in the way they left us, and don’t want our customers to be unhappy!

If you receive something that is damaged or faulty please contact our Customer Support team or complete our Contact form, within 7 days of delivery and they will advise you on the next steps.

We are really sorry, but any faults/damages reported outside of this time will not be considered.

For more information about Deliveries and Returns, please click here.