FAQ’S

Abso-bloomin-lutely! At Sweetpea & Belle, we only work with companies that supply cruelty-free products throughout every stage of the manufacturing process, and if they are Leaping Bunny certified we love them even more! Leaping Bunny is the only internationally recognized certification organization for cruelty-free products and companies. We aim to uphold the highest standards of cruelty-free cosmetics in the ranges we stock and sure to check that they do not test on animals at any stage of product development.

For the main part YES!

There are a couple of product exceptions from brands we already work with as detailed below.  Each are clearly marked on the ingredients section of each product to state they are a ‘non-vegan formulation’.

EARTHKIND- Elasticity Bar  | PAPILIO – CBD Tiger Balm

We absolutely LOVE these brands and the other vegan-friendly product lines.

All other products we stock are 100% vegan-friendly and free from animal by-products, and that’s the way we want it to stay!

We like to make sure there are no nasties in the brands that we stock like silicone, phthalate, synthetic fragrance, synthetic dye, and palm oil.

Take a look at the ingredients tab for each product to see what natural, yummy, skin-loving ingredients they DO contain!

We have carefully selected products to promote in our store that cover all skincare types and concerns. If you need a hand figuring out your skin type, drop us a message and let us help you.

Absolutely EVERYONE – There are no exclusions!

We know many chaps and gals of all ages that already use our brands everyday.  We have something for every budget and skin concern so come on in and take a peek!

We select products that you can buy as either the complete range, to compliment each other during your daily skincare routine, but that can also stand on their own to work perfectly alongside your favourite other branded products.

At the moment it’s not a service we offer, but watch this space as you never know when that will change!

If you have any issues placing your order through the website, we’ll be happy to guide you through the process, so drop us a line using our Contact form, or email our Customer Support team.

It will depend on if your lovely products are already on their way to you!

Drop us a line using our Contact form, or email our Customer Support team, and we will check the status of your order

Of course! We know how everyone loves a good discount or free stuff.

If you’re interested in exclusive discounts and promotional codes, make sure to sign up to our email newsletter.

If you create an account before you place your order, or at the checkout stage, your order history will show in your account.

Alternatively we send order confirmations by email once we have received your order so you can check back.

And don’t forget, you can always get in touch using our Contact form, or by emailing our Customer Support team

This will depend on whether your order has already left us.

Drop us a line to check if it’s already shipped, using our Contact form, or by emailing our Customer Support team, and will always do our best to accommodate any requests.

For more information on Cancellations, please click here.

If it’s already on the way to you, will need to follow the process to request a return – please click here for more information on returns.

You sure can! We will send you a shipping confirmation email when your products ship and this will show the tracking number.

You can also contact us if you have any issues locating this number, by using our Contact form, or emailing our Customer Support team.

We aim to ship all orders within 2 working days, as we know you will be excited to get your hands on your lovely new products!

You can usually expect to receive your order within 3 to 5 working days from date of despatch.

If for any reason you suspect that your order may be delayed, or haven’t received a shipping notification, please contact support by using either our Contact form, or emailing our Customer Support team.

For more information about Deliveries, please click here.

We will be more than happy to change the delivery address, just so long as the order hasn’t shipped already.

Let us know as soon as you can by either completing our Contact form, or emailing our Customer Support team.

We want you to receive your shiny new products in the way they left us, and don’t want any unhappy customers!

If you receive something that is damaged please contact our Customer Support team or complete our Contact form, within 7 days of delivery and they will advise you on the next steps.

We are really sorry, but any damages reported outside of this time will not be considered.

For more information about Deliveries, please click here.

We don’t want you to wait any longer than absolutely necessary for your order, so if you suspect a delivery has been lost or delayed, please contact our Customer Support team or complete our Contact form, and we will investigate.

If your order is confirmed as lost by the shipper, we will process a refund or send a replacement straight away.

We are very sorry, but if you don’t let us know your order hasn’t arrived within 7 days of the shipping confirmation email we wont be able to accept a claim for lost or missing items at a later date

For more information about Deliveries, please click here.

If you change your mind and wish to return an item, please get in touch within 14 calendar days from the date of delivery.

You will need to contact us by email to our Customer Support team as detailed here.  We will then email you with a returns authorisation number, and the address to send the item(s).

Please bear in mind the following:

• We can only accept sealed and unused products in the original packaging, due to health and hygiene reasons, and if an item is received back in an unsellable condition, a refund will not be approved.
• We are not able to accept returns without an authorisation number, so please don’t forget this important step.
• Any requests made after 14 calendar days from the date of delivery will not be considered.

We do not cover the cost of shipping for any items returned due to a customer having changed their mind.

For more information on Returns, please click here. 

Once your return has been received and accepted, we will process your refund within 7 business days, to the original payment method.

For more information on Returns, please click here.

We want you to receive your shiny new products in the way they left us, and don’t want our customers to be unhappy!

If you receive something that is damaged or faulty please contact our Customer Support team or complete our Contact form, within 7 days of delivery and they will advise you on the next steps.

We are really sorry, but any faults/damages reported outside of this time will not be considered.

For more information about Deliveries and Returns, please click here.